Dear Customers,
Welcome to Providence Ghost Tour! We’re thrilled to have you join us as we explore the haunted history, hidden stories, and rich traditions of Providence. Before you embark on your journey—whether it’s a lantern-lit ghost tour, a spirited open mic night, or an elegant historical stroll—please take a moment to review the terms and conditions outlined below.
By purchasing tickets and participating in any of our tours or events, you acknowledge and agree to the policies detailed on this page. These terms are in place to ensure the safety, enjoyment, and clarity for all guests and guides. If you have any questions, feel free to contact us prior to your tour.
Now, read on… if you dare.
- Refund Policy
Cancellations by Customers:
- Full refunds or credits are available with at least one week’s notice prior to the scheduled tour.
- Cancellations made between 24 hours and one week before the tour are eligible for a 50% refund.
- Cancellations within 24 hours of the tour are non-refundable.
Operator Cancellations:
- In the event of a cancellation by Providence Ghost Tour due to weather or unforeseen circumstances, customers will receive a full refund or credit.
Rescheduling:
- We offer one complimentary rescheduling opportunity. Once rescheduled, standard cancellation policies apply to the new date.
- Purchase Details
Ticketing:
- Tickets must be purchased in advance online to guarantee your spot. Our guides do not handle cash or provide change.
Tour Check-In:
- Please arrive at the designated meeting point 10-15 minutes before your scheduled tour time for check-in. Tours commence promptly at the scheduled time.
- Legality
Liability:
- Providence Ghost Tour is not responsible for personal injury, loss, or damage to personal property during the tour. Participation is at your own risk.
Conduct:
- We reserve the right to refuse service to anyone displaying disruptive or disrespectful behavior.
- Parking and Directions
Providence Ghost Tours / Investigation Tours:
- Meeting Point: Prospect Terrace Park, 60 Congdon St., Providence, RI.
- Parking: Ample free on-street parking is available near Prospect Terrace Park. Please be mindful and respectful of our residential neighbors.
History Tours / Haunted Benefit Street Tours :
- Meeting Point: At the gates of the Tillinghast Cemetery, beside Barker Playhouse, 400 Benefit St., Providence, RI.
- Parking: Limited free street parking is available along Benefit Street. Please arrive early to allow time for parking and walking to the meeting location.
Ghost Story Open Mic Night:
- Meeting Point: The Landing Providence, 101 Dyer St., Providence, RI 02903.
- Parking: Public parking garages and metered street parking are available nearby. Please allow extra time to find parking in downtown Providence.
- Additional Information
Tour Duration and Terrain:
- Tours typically last between 1.5 to 1.75 hours and cover approximately 1.7 to 1.9 miles, including areas with steep hills and uneven terrain. Participants should assess their mobility and health needs before attending.
Weather Policy:
- Tours operate rain or shine unless conditions are deemed unsafe. In such cases, cancellations will be communicated via phone, text, or email, and refunds or rescheduling options will be provided.
Restrooms:
- There are no public restrooms available at the meeting points or along the tour routes. Please plan accordingly.
Disclaimer
We cannot be held responsible for any haunting, soul possession, or poltergeist activity endured before, during, or after the tour.